Refund and Return Policy
Introduction
At WMASSHOP, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help. Please review our refund and return policy for detailed information on how to return or exchange your item.
Returns
Eligibility
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Certain types of goods are exempt from being returned, including perishable goods, intimate or sanitary products, hazardous materials, and flammable liquids or gases.
Return Process
- Contact Us: Initiate the return process by contacting our customer service team at customer@wmasshop.com/+13072155129 within 30 days of receiving your item.
- Return Authorization: Our team will provide you with a Return Merchandise Authorization (RMA) number. Please include this number with your return.
- Shipping: Ship the item to the address provided by our customer service team. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Non-Returnable Items
- Gift cards
- Downloadable software products
- Some health and personal care items
Refunds
Processing Refunds
Once your return is received and inspected, we will